1. Our Details

Legal entity: Find My Break Ltd (trading as Guide My Break)
Company number: 16347280 (registered in England & Wales)
Registered address: 43 Railway Road, Ilkley, LS29 8HT, United Kingdom
Customer‑service phone: +44 (0)7710 587 590
Customer‑service e‑mail: support@guidemybreak.com
Date: 14/05/2025

Throughout these terms “we”, “our”, “us” mean Find My Break Ltd; “you” and “your” mean the lead passenger and all persons on whose behalf a booking is made.

2. Your package holiday (“trip”)

A contract comes into existence when we issue a confirmation e‑mail that (i) records full payment and (ii) itemises the travel services purchased. By clicking “I Agree” during the checkout you confirm that you have read these conditions and have the authority to accept them for all travellers on the booking.

Unless stated otherwise in the confirmation, your package comprises:

• Rail tickets and seat reservations for the journeys shown;
• Accommodation with the board basis shown (breakfast only, room‑only, half board, etc.);
• Any destination activities or extras explicitly listed as “included”.

The package does not include travel insurance, evening meals, oversized luggage carriage, pets, local buses/taxis, visas or vaccination costs, or any services booked independently of us.

3. Paying for your trip

Full payment is taken at the time of booking by credit card, debit card or bank transfer. No surcharge is added for any payment method. We will not issue tickets or accommodation vouchers until funds are cleared.

4. If you cancel your trip

You may cancel at any time by e‑mailing support@guidemybreak.com from the lead passenger’s e‑mail address. The following charges apply and reflect the cost to us of cancelling pre‑booked rail and accommodation:

Notice given before departure	Cancellation charge
180 days or more	10 % of trip cost
31 – 179 days	25 %
15 – 30 days	75 %
14 days or fewer / no‑show	100 %

If unavoidable and extraordinary circumstances at the destination (e.g. government travel ban) significantly affect your package you may cancel for a full refund under Reg. 12 PTR 2018.

5. If you change your booking

All change requests must be sent to support@guidemybreak.com or via WhatsApp. We will do our best to accommodate minor changes (e.g. departure time, room type) for an administration fee of £40 plus any direct supplier charges. Major changes (e.g. moving the departure date, adding or removing nights, changing passenger names) are treated as a cancellation plus new booking.

Certain rail tickets and accommodation rates are non‑refundable/non‑changeable once issued; where this applies we will notify you before taking payment for the change.

6. Changes and cancellations by us

Occasionally we must correct errors or make changes. Most changes are insignificant (e.g. a train time shift of under 12 h or hotel of equal or higher standard). If we make a significant change before departure — one which materially affects your trip — you may choose to: (a) accept the change, (b) book an alternative package of equal or higher value (up to 10% more) at no extra cost (or lower value with a refund of the difference), or (c) cancel for a full refund.

We will not cancel a package less than 8 weeks before departure unless due to unavoidable and extraordinary circumstance. Where we cancel, you will receive a full refund and reasonable compensation unless the reason is unavoidable and extraordinary.

7. Price accuracy and guarantee

The price shown at checkout is based on live supplier availability. Because we ticket rail and accommodation within 24 hours, the price is guaranteed once your confirmation e‑mail is issued. After that point the total cost will not be increased, nor reduced, regardless of currency fluctuations or supplier surcharges.

8. Our liability to you

(Clauses 8(a) and 8(b) apply respectively to customers outside and inside the United States.)

8(a) Customers resident outside the US

If the travel services are not performed as contracted you may be entitled to an appropriate price reduction or compensation under the Package Travel Regulations. Our liability is limited to three times the total package price except in cases of death, injury or illness and is subject to the limitations in any applicable international conventions (e.g. Berne Convention for rail, Paris Convention for accommodation). We are not liable for failures caused by you, an unconnected third party, or unavoidable and extraordinary circumstances.

8(b) Customers resident in the US

We act as agent for the travel service suppliers and are not responsible for their acts, omissions or financial default. Our liability for improper performance is limited to three times the package price and subject to relevant international conventions. We have no special knowledge of supplier financial condition and no liability for recommending travel credits in lieu of refunds.

9. Your obligations while travelling

You agree to comply with the conditions of carriage of each rail operator. Oversized luggage, pet policies and Covid‑19 measures are governed by the carrier’s rules. It is your responsibility to carry the correct tickets and photo ID and to arrive at stations in good time.

10. Financial protection

All customer monies received by Guide My Break are held in a designated trust account administered by Trust My Travel. Funds are released to us only after your trip is completed, ensuring compliance with Reg. 19 of the Package Travel and Linked Travel Arrangements Regulations 2018.

11. Complaints and assistance while travelling

If you experience any problem with the package you must inform us without undue delay via WhatsApp or by calling +44 (0)7710 587 590 so we can put things right. If the issue is unresolved locally, e‑mail complaints@guidemybreak.com within 28 days of your return, quoting your booking reference.

If you are in difficulty during the trip we will provide appropriate assistance, including information on health services, local authorities and consular help. You must bear any costs we incur where the difficulty is your fault.

12. Passport, visa and health requirements

You are responsible for ensuring that all travellers hold valid passports and visas (where required) and comply with health formalities. UK travellers should consult gov.uk/foreign‑travel‑advice; US travellers should consult travel.state.gov and cdc.gov/travel.

13. Excursions and activities booked seperately

Any excursion or activity not listed in our confirmation e‑mail is outside this package contract. Your contract will be with the operator of that service and we accept no liability for its provision.

14. Law and jurisdiction

This contract is governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales, unless you reside in Scotland or Northern Ireland, in which case you may choose the law and courts of your home jurisdiction.